This one is the 9 of Hearts from the Impact Pricing card deck.
I found it fascinating when I studied subscriptions coming from a more traditional or transactional type of business where people would buy something from you, and then you have to get them to buy again. In a subscription, people buy something from you and then they pay you month after month, or year after year.
And in that business model, there are several things that are unique. But one of them is that you suddenly have to focus on how do we keep a customer? We always have to win customers, but how do we keep that customer? And we’ve heard the word churn, and we know the churn is bad, and companies focus on how do I minimize churn.
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“The tactics that we use inside our company to win customers is different than what we need to keep customers. And different again than what we need to grow customers.”
– Mark Stiving
And there’s also a third revenue bucket and that’s called grow. Once I have a customer who’s paying me and getting value for my product, how do I get them to pay me more money next year than they paid me this year? And we can typically do that with things like raising prices, or getting them to upgrade, or using more of our product. There are several of these techniques.
What’s interesting though is that the tactics that we use inside our company to win customers is different than what we need to keep customers. And different again than what we need to grow customers. We suddenly have complicated our business model because we really and truly do need to manage all three of those revenue buckets separately.
We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script.
If you have any questions or feedback, please email me, [email protected].
Now, go make an impact.
Connect with Mark Stiving:
- Email: [email protected]
- LinkedIn: https://www.linkedin.com/in/stiving/
