This one is the 5 of Hearts from the Selling Value card deck.
It’s true, customers hate price increases. Heck, I get an annual price increase from Intuit for my QuickBooks, and I hate it. But there’s nothing I can do about it. I just have to sit around and stew about the fact that I really despise that Intuit raises my price every year.
However, when we blame costs, then people hate us a little bit less.
So, we know as pricing people, as salespeople, we know that our prices really have nothing to do with our costs. But our customers don’t really know that, and our customers believe the cost drive pricing. So therefore, if we’re going to raise prices, the only real reason customers accept is that our costs went up.
“As pricing people, as salespeople, we know that our prices really have nothing to do with our costs, but our customers don’t really know that.”
– Mark Stiving
Imagine if Intuit sent me that email every year, and instead of it said, ‘Hey, we’re raising your price by $8, $10,’ whatever it happens to be. Instead they say, ‘Hey, our costs have gone up this year. We need to pass that on. We’re going to increase your price by $10.’ sure, I still dislike it. But I dislike it a little less. It’s like they have a reason other than, ‘Hey, I want you to pay more so that I can make more money.’
So, think about blaming costs when you increase prices.
We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script. If you want to get better at speaking about pricing and value, grab a deck of our cards, pick a card, read the saying, then talk for one to two minutes about what that card says. You’ll become a better speaker and expert.
If you have any questions or feedback, please email me, [email protected].
Now, go make an impact.
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