This one is the 9 of Clubs from the Impact Pricing card deck.
We often hear the word ‘strategic’ as in, “Hey, I’m making a decision today so that it grows my business someday in the future.” Well, that’s exactly what we want to do when we think about the lifetime value of a customer. I’m not so worried about, “Can I get the three year contract signed today?” Many companies do. But when you try to get the three year contract signed right away, you make it harder to win the customer.
But what if you took a one year contract? Or what if you took a one month contract? Or even had a free trial period. And you let people get into your product, and you deliver so much value that they never leave. What we just did was get them into our ecosystem. And then over time we can get them to buy more from us, to stay with us. And that’s because we know we’re delivering a ton of value.
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“I’m okay taking a smaller number today because I know that over time this customer is going to grow with me and give me a whole lot more money that I’m trying to capture today.”
– Mark Stiving
This is what it means to focus on lifetime value. I’m okay taking a smaller number today because I know that over time this customer is going to grow with me and give me a whole lot more money that I’m trying to capture today. Whereas if we focus on the value of the three year contract, it’s oftentimes hard to win that customer today.
We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script.
If you have any questions or feedback, please email me, [email protected].
Now, go make an impact.
Connect with Mark Stiving:
- Email: [email protected]
- LinkedIn: https://www.linkedin.com/in/stiving/
